Skip to main content
Help & SupportLast updated: 4 March 2026

What happens after you send a request

Session created, other user notified, chat thread, and next steps.

Right after you send

When you confirm a swap request or offer:

  • A transaction session is created and linked to the conversation.
  • The other user gets a notification (push, email, or in-app depending on their settings).
  • You’re both taken to a dedicated chat thread for that swap or offer. The thread may show a short summary (e.g. “You requested to swap…”) so you can pick up the conversation.

What happens in chat

In the chat you and the other person:

  • Agree or change the delivery method (meetup, locker, courier, HQ verification).
  • Confirm the items and any final terms.
  • Handle payment for delivery if needed (locker, courier, HQ).
  • Coordinate handover or shipping (time, place, or tracking).

They can accept, reject, or counter. See Counteroffers and negotiation and Chat during a swap or offer.

Buy Now is different

If you Buy Now, no chat is created. You chose delivery at checkout and paid; the seller gets instructions to send or meet. See Delivery when you Buy Now and Tracking your order.

Staying updated

Turn on notifications so you don’t miss replies. See Notifications.